Last updated: 23 September 2026.
If you are a consumer and change your mind
When you buy at a distance as a consumer you have 14 days from receiving the goods to withdraw from
the contract, without giving a reason. Tell us in writing within those 14 days at
info@rallyfuels.com, then send the goods back within 14 days of telling us. We refund
you within 14 days of receiving them, to the same payment method you used.
What cannot be returned, and why
The right of withdrawal does not cover everything. For what we sell, these are the exceptions that
matter:
- Fuels, additives and other flammable liquids once the seal is broken. These are
sealed for health and safety reasons. Once opened they cannot be resold, and no carrier may transport
them back. - Anything decanted, blended or mixed to your specification, including fuel drawn by
the litre for an event. - Goods made to your order, such as printed team wear.
Sealed, unopened packs in their original condition can come back under the 14-day right. Contact us
before you send any fuel back — we will tell you how it has to be packed and labelled, because a
carrier is not allowed to accept it otherwise.
Who pays for the return
If you change your mind, you pay the return carriage. If the goods are faulty, damaged or not what you
ordered, we pay — and we arrange the collection, so you do not have to deal with a carrier over
dangerous goods yourself.
If the goods are damaged, wrong or faulty
This is not the same as changing your mind, and none of the exceptions above apply. Write to
info@rallyfuels.com with your order number and photographs. We collect at our cost
and send a replacement or a full refund, whichever you prefer. Consumers keep their statutory rights for
two years from delivery.
Business buyers
The 14-day right of withdrawal is a consumer right and does not apply to a purchase made by a business.
Claims about damage, shortage or the wrong product must reach us within three working days of delivery so
that we can take them up with the carrier. We will always look at a genuine problem.
Refunds
Refunds go back to the card, Link account or bank account you paid from. Card refunds usually appear
within five working days of us processing them, depending on your bank.
Before you send anything back
Always contact us first. We will confirm what can be returned and give you the address to send it to.
Parcels sent back without being agreed with us may be refused by the carrier.